Longleat Forest news

Latest update

Last updated 13 May 2021

Following the UK Government announcement on their roadmap for re-opening society over the coming weeks and months, we’re delighted to announce that Longleat Forest is now open.

Test & Trace

We are now legally required to request contact information from all guests over the age of 16 years.  Prior to arrival guests must record all guest names along with individual contact details via their Center Parcs Account.  On arrival our team will check to ensure this information is complete.

Test & Trace procedures will be in operation in all restaurants and bars, every individual will be required to use the NHS Test & Trace process by scanning the QR codes for individual locations around the village.  Please encourage all members of your party to download the official NHS Test & Trace App prior to arrival.

Download on App Store     Download on Google Play

 

Breaks arriving between 12th April to 16th May

Guests due to visit on breaks 12th April to 16th May should already have received an email from us to outline what to expect on these breaks.  

Below is a short summary of the facilities we expect on these dates, subject to Government changes:

• We’re looking forward to welcoming guests to our lodges but hotel rooms and apartments will be unavailable
• Only one household will be permitted per lodge
• Our restaurants will operate a collection and delivery service, we also hope to have our terraces open (subject to the Rule of 6). Make sure you download the NHS Test and Trace app from your app store, as everyone over the age of 16 years is required to check-in to our restaurants upon arrival
• A full list of available indoor and outdoor activities will be available to view and book, within My Booking online no later than 14 days before your arrival date
• A wide selection of outdoor activities will be available to book such as Aerial Adventure, Adventure Golf and many more
• A selection of indoor activities will also be available such as badminton, short tennis, squash, table tennis, fencing and many more
• Our lakes will be open with a range of activities available to book
• Aqua Sana Spa will be open for treatments
• Most of our retail outlets will be open, including ParcMarket
• All areas of the village including activities will operate with consideration of single household participation and/or social distancing
• On arrival day guests will be able to arrive on village from 2pm, access their lodge from 4pm
• On departure day guests must leave their lodge by 10am and then stay and enjoy the village until late evening 
• The Subtropical Swimming Paradise will not be open during this time due to Government waterpark restrictions

See what else to expect on breaks from 12th April to 16th May.

 

Discount for guests visiting (12th April to 16th May)

As the Subtropical Swimming Paradise will be closed during these dates all guests who decide to continue with their break will receive the following discount value:

	3 & 4 nights discount	7 night discount
1 bedroom	£100	£200
2 bedroom	£125	£250
3 bedroom	£175	£350
4 bedroom	£225	£450
6 bedroom	£350	£700

 

Guests who have multiple lodges will receive the applicable discount for each lodge.

To tell us you wish to continue with your break and accept the above discount please complete the relevant sections on this form.  Our team will pick this up, apply the discount and guests will receive a refund within 7 days.

For guests making a new booking our lodge prices have already been reduced on our website to reflect the discounts relating to this period.

 

Book with Confidence Guarantee

All guests with an arrival date up to 18th April 2022 are covered by our Book with Confidence Guarantee and will have the option to reschedule or cancel with a full refund 11 weeks before arrival. 

 

How to change or cancel your break for any arrival date up to 18th April 2022

Under our Book with Confidence Guarantee guests with an arrival date of up to 18th April 2022 may change the date of their booking or cancel by completing this form this form.  Our team will pick this up, action your request, and you'll receive an email confirmation within 7 days.

 

How to cancel or change your break if have a booking with more than one household in a single lodge or a booking for a hotel room or apartment (12th April to 16th May)

Please complete this form to tell us if you wish to reschedule or cancel with a full refund. Our team will pick this up, action your request and you’ll receive an email confirmation within 7 days.

 

Arrival date 17th May onwards

We are delighted to confirm that our Subtropical Swimming Paradise will open from Monday 17 May as well as indoor dining.  Our Aqua Sana will also be open for guests on a Center Parcs break for spa sessions and treatments, excluding Elveden Forest*.   We are also delighted to confirm our hotel rooms and apartments will now be available and two households will now be permitted per lodge.

Guests visiting from 17th May can book to visit the Subtropical Swimming Paradise, restaurants and Aqua Sana around 4 weeks before arrival

*Closed for refurbishment until at least 1st July 2021, though treatments only will be available from 25th May.

See what to expect on breaks  from 17th May.

 

Guests are responsible for checking the latest Government advice

Government information may change and rules and advice are constantly under review. Guests must check government information themselves to understand any changes or new rules prior to visiting Center Parcs, booking a new break or when considering a date change or cancellation of an existing booking. The following Government links should provide the most up to date information:

https://www.gov.uk/coronavirus

https://www.nidirect.gov.uk/campaigns/coronavirus-covid-19

https://gov.wales/coronavirus

https://www.gov.scot/coronavirus-covid-19/

 

Can I contact you?

I’m sure you will appreciate that we have lots of guests to support during this time, if you are impacted by the closure period please complete this form to tell us if you would like to reschedule or cancel your break and the team will action your request and confirm via email.

Our opening times for calls, social and webchat are as follows:

• 9am - 7pm Monday, Friday and Sunday
• 9am - 5:30pm (until 7pm for social and webchat) Tuesday, Wednesday, Thursday and Saturday

 

Bella Italia maintenance works

Due to essential maintenance works, the ramp access to Bella Italia will be closed for approximately four weeks. The only access to this restaurant will be via steps within the main plaza building. If this is an issue, please contact Guest Services in the Plaza, or re-book your restaurant on our website. Apologies for any inconvenience that this may cause.

Our retail shops

4th September 2020

Like many businesses, our retail partner has been severely affected by the pandemic. As a result, they have decided to no longer operate in the fashion sector, which sadly means that they will be closing some of their stores on our villages. Aquatique, Just for Kids and The Store Room will remain open, but unfortunately, Spirit, Sportique and Time for Shade will all close by October, with some closing as soon as Sunday 6th September. We know these stores are firm favourites with our guests and we are working hard to look at new and exciting alternatives to add to our retail offering.

Forest safety

7th August 2020

During extreme dry weather spells we take advice from the Met Office, please see below some basic fire safety points:

• Smoking is permitted only in designated smoking locations on village and on the patio/ balcony of accommodation
• The use of wood from the forest is strictly prohibited for use on the fire in accommodation (please only use logs purchased from ParcMarket)
• The making of fires of any sort is strictly prohibited
• Should you discover a fire no matter how small, please contact the village emergency number or call 999
• Due to our forest environment, we may need to withdraw the use of BBQ’s in extreme hot weather

We do have regular fire checks in place but please be vigilant and help us to maintain a safe environment in the forest.

Safety information

Aqua Sana Longleat Forest has had a makeover

Updated 20th November 2019

We have unveiled our newly refurbished Forest Spa, bringing together 24 unique spa experiences and harnessing the proven benefits of forest bathing at Aqua Sana Longleat Forest.

Find out more

Lake closures on our villages 

2nd September 2019

As we operate a number of submersible activities on the lakes at our villages, we test our lake water for quality on a regular basis. Due to natural organisms, we occasionally receive a reading that means we have to close our lake whilst we treat the issue and gain a normal reading again. Should this happen we will ensure that guest disruption is kept to a minimum and that we bring activities back online as soon as we possibly can.

New fun-filled activities for little ones

28th January 2019

Discover three new activities for your little ones to enjoy. Make memories that will last forever as you forage through the forest to create your very own Family Nature Journal, or help our rangers discover woodland animals and their habitats in Nature Detectives, both at the Ranger’s Lodge. Your little ones can also have an adventure of their very own in Wizard Academy, where they can learn spells, play games and make marvellous wizard crafts in this 3-hour unaccompanied session at the Activity Den.

Browse things to do

Locked in a Room comes to Longleat Forest

6th August 2018

Put your puzzle and clue solving skills to the ultimate test in a unique escape room experience for groups of three to six. Locked in a Room at the Village Square is a fun activity where you join forces with family and friends to attempt to solve clues and escape the room. With two different experiences to choose from, get your team together to become respected scientists seeking to uncover secrets and escape the room in 60 minutes or less.

Discover Parallax   Discover Timelock

Aerial Adventure enhancements

23rd July 2018

We’ve added some exciting new obstacles to our Aerial Adventure course.

Are you brave enough to tackle the Tree House and Floating Staircase in this adrenalin-packed challenge high up in the trees?

Book now

Minimising traffic on the village

We know that our focus on providing a safe environment with minimal traffic is something you really value. That’s why we need your help to reduce the traffic on our villages to protect what you love about Center Parcs: a place where little ones can run free and explore, and parents can feel at ease.

Find out more