Latest News update

Last updated 12 July 2021

At Center Parcs we’re planning to step away from COVID-19 restrictions in a cautious and careful way with our priority being to keep guests and colleagues, as safe as possible in the forest. With COVID-19 still in the community, it remains important that we all continue to look after ourselves and those around us.

We’ve also been listening to guest feedback and some of the changes we have had to make over the past few months have been so well received that, with further review, they will help us evolve and consider new and better ways of doing things into the future.

Following the Government announcement, we are still working through some of the detail but the information below will help guests understand some initial changes: 

Are pool slots staying?

Yes. We still believe it is important to avoid overcrowding but also, longer-term, we have been closely monitoring guest feedback from those that have stayed with us recently and they consistently tell us that fewer numbers in the Subtropical Swimming Paradise gives a much-improved experience – and it is the pre-booked swim slots that help us to manage guest numbers better. The pool is less crowded with shorter queues for slides and the changing experience is more relaxed. However, guests have also told us they would like to swim more often and this is certainly something we will make available as soon as it is safe to do so.

Text message offering extra swim slots?

We are planning to offer additional swim slots where we can. If we find that we have last minute availability we will text guests to let them know on their day of arrival.

Additional swim slots aren’t guaranteed and can vary depending on booking volumes by village.

Will the wave pool be open?

Yes, the wave pool will be open.

Will Canopy Café and Starbucks be open on the Subtropical Swimming Paradise?

Yes

Will the showers be available in the Subtropical Swimming Paradise?

Yes, the showers will be open.

Will all play areas be open?

All outdoor play areas will be open and indoor play areas will open when we feel it is safe to do so.

Will the village start accepting cash?

No, we are now a cashless environment and this will continue.

Is maid service being reintroduced?

We’re stepping out of the COVID period very carefully and taking the opportunity to review our Housekeeping Service. For now, we won’t be reinstating our daily service, however, we will be replenishing some essential items part way through your break (Executive lodges and above). 

Can we arrive on village from 10am?

From 19 July guests may arrive on village from 12 noon.

We are planning to return to normal arrival times soon but we would like to review the volume of guests on arrival days to ensure this is safe before we jump to 10am.

Can I check-in my lodge at 3pm now?

We’re stepping out of the COVID period very carefully and taking the opportunity to continue the increased cleaning we have introduced. We feel that this is still really important and may be something we continue to do. For now, guests may check-in their lodge from 4pm.

Will there be more availability in restaurants and activities?

We will be doing this carefully, we will start to gently increase availability if we feel it is safe to do so.

Test & Trace

We will continue to request details from all guests at the time of booking to support any future requests. However, providing Test & Trace details for everyone at individual units will now be optional.

Face coverings

We request that guests wear face coverings in indoor public areas and in close contact areas. There may also be some close contact activities where we require guests to wear a face covering – this is for the protection of both our guests and our colleagues. 

We strongly suggest that all guests bring a face covering with them.

Will there still be sanitiser on village?

Yes, we will continue to provide hand sanitiser and strongly recommend that guests continue to use.

Book with Confidence Guarantee

All guests with an arrival date up to 18 April 2022 are covered by our Book with Confidence Guarantee and will have the option to reschedule or cancel with a full refund 11 weeks before arrival. 

How to change or cancel your break for any arrival date up to 18 April 2022

Under our Book with Confidence Guarantee guests with an arrival date of up to 18 April 2022 may change the date of their booking or cancel by completing this form. Our team will pick this up, action your request, and you'll receive an email confirmation within seven days.

Guests are responsible for checking the latest Government advice

Government information may change and rules and advice are constantly under review. Guests must check government information themselves to understand any changes or new rules prior to visiting Center Parcs, booking a new break or when considering a date change or cancellation of an existing booking. The following Government links should provide the most up to date information:

https://www.gov.uk/coronavirus

https://www.nidirect.gov.uk/campaigns/coronavirus-covid-19

https://gov.wales/coronavirus

https://www.gov.scot/coronavirus-covid-19/

Can I contact you?

I’m sure you will appreciate that we have lots of guests to support during this time, if you are impacted by the closure period please complete this form to tell us if you would like to reschedule or cancel your break and the team will action your request and confirm via email.

Our opening times for calls, social and webchat are as follows:

  • 9am - 7pm Monday, Friday and Sunday
  • 9am - 5:30pm (until 7pm for social and webchat) Tuesday, Wednesday, Thursday and Saturday
View of lake

First Aid Centre Closure at Longleat Forest

30 July 2021

This Unit will be closed until at least 7 August. This is due to staff shortages within our First Aid Centre team resulting from compliance with NHS Test & Trace contact isolation requirements.  We have immediate emergency First Aid arrangements in place and will of course have our usual trained first aid colleagues around the village to support our guests with minor injuries. Issues requiring additional care will be referred to NHS services.

A delicious looking balti from Rajinda Pradesh

Rajinda Pradesh at Longleat Forest is undergoing refurbishment

6 July 2021

Rajinda Pradesh at Longleat Forest is closed for refurbishment from 5 July to 30 July. Even with the restaurant doors closed, a delicious curry is still on the menu. Guests can order a delivery and enjoy in the comfort of their lodge instead – order here up to four days in advance.

Two delicious pizzas

Bella Italia maintenance works

13 May 2021

Due to essential maintenance works, the ramp access to Bella Italia will be closed until 9 July 2021. The only access to this restaurant will be via steps within the main plaza building. If this is an issue, please contact Guest Services in the Plaza, or re-book your restaurant on our website. Apologies for any inconvenience that this may cause.

Aquatique interior showing goggles, swimming costumes, flip flops and other swimming items

Our retail shops

4 September 2020

Like many businesses, our retail partner has been severely affected by the pandemic. As a result, they have decided to no longer operate in the fashion sector, which sadly means that they will be closing some of their stores on our villages. Aquatique, Just for Kids and The Store Room will remain open, but unfortunately, Spirit, Sportique and Time for Shade will all close by October, with some closing as soon as Sunday 6th September. We know these stores are firm favourites with our guests and we are working hard to look at new and exciting alternatives to add to our retail offering.

Longleat forest lake and forest

Forest safety

7 August 2020

During extreme dry weather spells we take advice from the Met Office, please see below some basic fire safety points:

  • Smoking is permitted only in designated smoking locations on village and on the patio/ balcony of accommodation
  • The use of wood from the forest is strictly prohibited for use on the fire in accommodation (please only use logs purchased from ParcMarket)
  • The making of fires of any sort is strictly prohibited
  • Should you discover a fire no matter how small, please contact the village emergency number or call 999
  • Due to our forest environment, we may need to withdraw the use of BBQ’s in extreme hot weather

We do have regular fire checks in place but please be vigilant and help us to maintain a safe environment in the forest.

Safety information

Text: 'And relax' Stair case leading to new spa extension showcasing new experience rooms.

Aqua Sana Longleat Forest has had a makeover

Updated 20 November 2019

We have unveiled our newly refurbished Forest Spa, bringing together 24 unique spa experiences and harnessing the proven benefits of forest bathing at Aqua Sana Longleat Forest.

Find out more

Longleat forest lake and forest

Lake closures on our villages

2 September 2019

As we operate a number of submersible activities on the lakes at our villages, we test our lake water for quality on a regular basis. Due to natural organisms, we occasionally receive a reading that means we have to close our lake whilst we treat the issue and gain a normal reading again. Should this happen we will ensure that guest disruption is kept to a minimum and that we bring activities back online as soon as we possibly can.

Girl dressed up in wizards costume for Wizard Academy activity

New fun-filled activities for little ones

28 January 2019

Discover three new activities for your little ones to enjoy. Make memories that will last forever as you forage through the forest to create your very own Family Nature Journal, or help our rangers discover woodland animals and their habitats in Nature Detectives, both at the Ranger’s Lodge. Your little ones can also have an adventure of their very own in Wizard Academy, where they can learn spells, play games and make marvellous wizard crafts in this three-hour unaccompanied session at the Activity Den.

Browse things to do

Hands moving tiles to solve puzzle in locked in a room activity

Locked in a Room comes to Longleat Forest

6 August 2018

Put your puzzle and clue solving skills to the ultimate test in a unique escape room experience for groups of three to six. Locked in a Room at the Village Square is a fun activity where you join forces with family and friends to attempt to solve clues and escape the room. With two different experiences to choose from, get your team together to become respected scientists seeking to uncover secrets and escape the room in 60 minutes or less.

Discover Parallax   Discover Timelock

Girl in helmet and harness walking across bridge in the trees on Aerial Adventure

Aerial Adventure enhancements

23 July 2018

We’ve added some exciting new obstacles to our Aerial Adventure course.

Are you brave enough to tackle the Tree House and Floating Staircase in this adrenalin-packed challenge high up in the trees?

Book now

Longleat forest lake and forest

Minimising traffic on the village

We know that our focus on providing a safe environment with minimal traffic is something you really value. That’s why we need your help to reduce the traffic on our villages to protect what you love about Center Parcs: a place where little ones can run free and explore, and parents can feel at ease.

Find out more