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Get in touch during your stay

A lodge in the forest lit by the setting sun

 

Frequently asked questions

How can we help? A selection of our most frequently asked questions and their answers are below, if you're still struggling to find out what you need to know please get in touch.

Are you trying to contact us before booking a break?

I am not on a break

Arrival and departure
I need to depart early
You will need to depart our resort by midnight on your final day.  If you need to leave on a different day please email to let us know.  Scroll down this page and select ‘email’. 
What time can I drive my car to my lodge on departure day?

On the morning of your departure the car park barrier will be raised, once you’ve departed your lodge please have your car back in the car park by 10am if you wish to stay on resort.

Can I park outside my lodge?
While you can unload your car, it must be returned to the main car park by 10pm. 
Can I drive off resort to visit the local area and return to Center Parcs?
Of course, please ensure on your return that you have your booking reference to hand. 
Where do I hand in my wristband on departure day?
There is a post box near the exit barrier, please drop all wristbands in there. 
What time do I need to check out of my lodge?
You must leave your lodge by 10am, but you are welcome to park your car back in the car park and stay on resort until midnight. 
What time do I need to leave the resort on my final day?
Once you have departed your lodge, you can park in the car park and enjoy the facilities on resort until midnight. 
It says to give back my wristband at 10am, but I want to go swimming, what do I do?
You can give your wristband back when you depart, so make sure you make the most of the Subtropical Swimming Paradise. 
Accommodation
I have a problem with an appliance
Please look in the Guest Services Directory, scroll down this page a little further and click ‘Guest Services Directory’
The lights aren't working in our lodge

Please ensure the master switch, located near the main door is switched on. If this is on and you still have a problem please scroll down this page a little further to find contact detail for our Guest Services team.

Do I get a daily housekeeping service?

No, this service has been suspended to reduce staff to guest contact. You will find extra towels in the lodge.

Do we get a change of towels?
Unfortunately, we don't change towels during your short break. 
Infants
Will my lodge have a cot and cot bedding?

There should be one cot in your lodge. This can be found in the storage cupboard in your lodge. If you are staying at Whinfell Forest, cots will be stored either under a bed or in one of the wardrobes. If your cot is missing or you require another, please scroll down this page a little further to find contact details for our Guest Services team. Please note, we do not provide cot bedding, so please pack yours.

Will my lodge have a high chair?

There should be one high chair in your lodge. If your high chair is missing or you require another, please scroll down this page a little further to find contact details for our Guest Services team.

Will my lodge have a bed guard?

If you require a bed guard, please scroll down this page a little further to find contact details for our Guest Services team.

Getting around
Can I use my car to get around the resort?
 We have a vehicle-light environment, so once you've unloaded your car, all cars must be returned to the car park.
How do I travel around the resort?
On foot or by cycle. At Longleat Forest we do have a land train which runs from 9am until 11pm daily, with the exception of Mondays and Fridays when the service starts at 6pm. 
I have walking difficulties

A mobility service is available to assist guests who have a disability during their break. For more details and to book please contact Guest Services, scroll down this page a little further to find contact details.

Please allow at least 30 minutes notice and be aware this runs on a first-come, first-served basis. 

Cycles
What time can I collect my cycles?

Cycles must be booked in advance via your Center Parcs account and can be collected from 2pm on a Monday and Friday. Cycles can be collected between 9am and 5pm on all other days.

What time do I need to return my cycles on my final day?
Cycles need to be returned between 8am and 10am Monday and Friday. If you've hired one for 24 hours, please return 24 hours from the time it was hired.
Parking cycles around the resort
Please use designated cycle parks. Any cycles left outside of these areas will be removed to the Cycle Centre. Locks are provided by the Cycle Centre but you can bring your own. 
Pets
Can I bring my pets?
Unfortunately not, unless you've booked a dog friendly lodge and prebooked your four-legged friend in. No other pets are allowed. 
Guests and day visitors
Can I change my guests during my stay?
We do not allow guests to swap during a stay. 
Can my day visitors bring a pet?
We do not allow day visitors to bring pets. 
Can I book day passes?

Family and friends are welcome to join you on your break for the day – all you need to do is pre-book our special Visitor Passes.

Subtropical Swimming Paradise
Can I go swimming on departure day?

Yes, the Subtropical Swimming Paradise is available before 12 noon for departing guests only.

Can I go swimming on arrival day?

Yes, the Subtropical Swimming Paradise is available from 3pm for arriving guests only.

What time is the Subtropical Swimming Paradise open?

10am - 9pm daily, except during Christmas and New Year, please check with the resort for opening times during these periods.

Do I need to book to visit the Subtropical Swimming Paradise?

No, you may visit at any time during our opening hours which are 10am - 9pm daily. 

Is there a charge to book the Subtropical Swimming Paradise?

No, access to the Subtropical Swimming Paradise is free. 

Activities & Restaurants
How do I book activities?

You can book activities & restaurants via your Center Parcs account on our website or at our booking desks on resort during your stay.

How do I order and pay for a restaurant or lodge delivery?

Simply visit our restaurants page and choose a restaurant.  Follow the on-screen instructions to set up an account, or log-in if you have one already, and follow the steps.

Other
Where is the laundrette?
Unfortunately, we don't have this facility. 
Do you offer service washes?
Unfortunately, we don't offer this service. 
Can I have items delivered to me on resort from an external company?
We do not accept deliveries from external companies. 
Paying for things?

All our resorts are cashless and can no longer accept cash payments, including for the purchase of gift cards. You’ll need to pay for everything via a credit or debit card, or Apple Pay or Google Pay.

I’ll have luggage, can you look after if for me or help me with it?

No, we do not store or assist with luggage.  This isn’t a service we offer, in order to reduce the amount of contact.  If you are not arriving by car you will need to keep your luggage with you.

We are here to help

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