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      Parents walking with their young child through a forest in autumn
      Flex Your Stay
      A lodge amongst the trees.

      What is Flex?

      You can purchase Flex for your family break for an additional payment. Flex offers a higher level of protection than our usual terms & conditions, allowing you to amend your booking dates up to 7 days before your arrival date for free. Flex also allows you to cancel your break and receive a full refund up to 28 days before your arrival date. Flex provides you flexibility with your family plans.

      View our comparison table between Flex and our usual terms & conditions.

      A father and his young child playing in the Subtropical Swimming Paradise

      How to purchase Flex

      For peace of mind, you can purchase Flex by either:

      • adding Flex when completing your booking on the payment page
      • or if you already have your break booked, you can add Flex by simply calling 03448 267749 for Northern Ireland and 0818 818 019 for the Republic of Ireland and we will add it to your existing booking. Make sure to call within 14 days of booking your break to allow Flex to be applied
      A father walking through the forest with his daughter on his shoulders

      The small print about Flex

      The cost of Flex will depend on the resort you are visiting, your arrival date and type of accommodation. The price will be confirmed at the time of booking. The cost of Flex is non-refundable and can only be purchased within 14 days of booking your break. For more information, read our full terms & conditions.

      If you wish to cancel or amend your break for any reason, please complete this form

      Read the terms & conditions 

      Frequently Asked Questions 

      Yes, Flex Your Stay allows you to cancel your break for any reason and receive a full refund up to 28 days before your arrival date. From 27 days up to 2 days before your stay you can still cancel your break and receive a reduced refund.

      Yes, Flex Your Stay allows you to change your booking for any reason up to 7 days prior to your stay. Any changes to the date or resort and accommodation type will be charged at the price valid at the time of amendment and may incur additional cost.  If the price is lower, we will refund this amount. 

      Flex can only be purchased at the time of booking or within 14 days of booking your break.

      The cost of Flex Your Stay will differ depending on the resort, arrival date and accommodation type booked. The price will be confirmed at time of booking.

      Yes, for multiple lodge bookings, a separate Flex fee will be charged for each lodge.

      No, Flex Your Stay is non-refundable.