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We really hope you’ll make the decision to continue with your break, we’ll contact you no later than four weeks before your break to let you know what facilities are available.

We understand if you do not wish to visit Center Parcs, therefore you may cancel for free with a full refund up to 14 days before your arrival date, or you can move your break to a date in the future with no amendment fee. For more details see our Book and Stay Guarantee.

There will be a range of leisure activities and dining options available. We’re running many of our usual activities, although we’ve reduced the numbers of guests per session to make sure we can maintain social distancing and still deliver a fun experience.

A full list of these available activities will be available on our website around four weeks before your arrival date. For the latest information, please see what to expect on your break.

The Subtropical Swimming Paradise is now open.  Aqua Sana is open for treatments only, in line with Government guidance.  For the latest updates please check what to expect on your break

Activities and restaurants will be available to book around four weeks prior to your break, we’ll email to let you know when you can start booking. The only place you’ll be able to book activities is online via your Center Parcs account.

To keep contact to a minimum we won’t be accepting activity or takeaway bookings face to face on village.

We’ve changed our arrival and departure times to give our team more time to make sure everything is thoroughly cleaned and ready for your arrival. We’re now asking you to arrive no earlier than 2pm (with access to accommodation from 4pm) and to vacate your lodge by 9am (leaving the village by 12noon).

No, we’re working hard to make the Center Parcs experience as safe as possible for our guests and staff. We’re trying to limit contact as much as we can and having cashless paying systems is a simple way to help achieve that.

We’ll have a number of measures in place – please see what to expect on your break.

We need to protect our staff and guests and so we’re asking anyone with symptoms of coronavirus not to visit us. Please contact guestservices.uk@centerparcs.co.uk for help and advice.

Yes, all our lodges will be ventilated thoroughly once guests leave on departure day. We’re carrying out enhanced cleaning as standard, including additional cleaning of touchpoints such as handles, taps and TVs. Some small items are removed from accommodation to help reduce touch points and prevent the spread of the virus.

Every lodge will be checked by a supervisor before guests arrive to ensure we are always meeting the highest standards.

We’re also carrying out enhanced cleaning, in our central areas, paying particular attention to touchpoints and areas with high footfall, as well as toilets, changing rooms, buggy parks and bins.

All of our retail shops are open and you can expect to see the same social distancing rules you will have experienced on your local high street.

All refunds for breaks impacted by the closure period are now complete. If you are waiting to hear from us please send us an email using the link at the bottom of this page and we’ll take a look.

All refunds are now complete. If you are waiting to hear from us please send us an email using the link at the bottom of this page and we’ll take a look.

The team can be contacted via social media channels and email.

Our Contact Centre is currently closed for inbound calls whilst we focus on our guests impacted by further Government announcements and support our first returning guests over digital channels.

To allow you time to decide if you would like to continue with your break, move your break date or cancel for a full refund, we’ve decided to reduce the final balance payment date on existing bookings to 1.5 weeks for breaks up to 17th September and 3.5 weeks for breaks from 18th September to 17th December. All other break dates for all villages remain at the usual 10 weeks. In addition all bookings, both new and existing can enjoy the peace of mind of our Book and Stay Guarantee.

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