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Following the UK Government announcement on their roadmap for re-opening society over the coming weeks and months, we will be reopening our UK villages and welcoming our guests back from 12th April. 

We really hope you’ll make the decision to continue with your break, we’ll contact you no later than four weeks before your break to let you know what facilities are available.

We understand if you do not wish to visit Center Parcs, therefore if you are within 11 weeks (UK bookings) or 6 weeks (Ireland bookings) of your arrival date you may cancel for free with a full refund, or you can move your break to a date in the future with no amendment fee. For more details see our Book and Stay Guarantee.

Following the latest UK government guidance, between 12th April and 16th May, the Subtropical Swimming Paradise will be closed, and restaurants will be available for takeaway and delivery only.  A wide selection of indoor and outdoor activities will still be available. A full list will be available to view and book no later than 14 days before your arrival date. For the latest information, please see what to expect on your break.

In our UK villages, the Subtropical Swimming Paradise will not be open between 12 April and 16 May due to UK Government waterpark restrictions. Aqua Sana Spa will be open for treatments and retail only during this period.

If your break is after this date please keep an eye on our website for further information.

A full list of available indoor and outdoor activities will be available to view and book online no later than 14 days before arrival date, we’ll email to let you know when you can start booking. The only place you’ll be able to book activities is online via your Center Parcs account.

To keep contact to a minimum we won’t be accepting activity or takeaway bookings face to face on village.

You may arrive on village any time after 2pm on arrival day and your accommodation will be available from 4pm. As usual we would kindly ask you to leave your accommodation by 10am and departure anytime up to midnight.

No, we’re working hard to make the Center Parcs experience as safe as possible for our guests and staff. We’re trying to limit contact as much as we can and having cashless paying systems is a simple way to help achieve that.

We’ll have a number of measures in place – please see what to expect on your break.

We need to protect our staff and guests and so we’re asking anyone with symptoms of coronavirus not to visit us. Please contact for help and advice.

Yes, all our lodges will be ventilated thoroughly once guests leave on departure day. We’re carrying out enhanced cleaning as standard, including additional cleaning of touchpoints such as handles, taps and TVs. Some small items are removed from accommodation to help reduce touch points and prevent the spread of the virus.

Every lodge will be checked by a supervisor before guests arrive to ensure we are always meeting the highest standards.

We’re also carrying out enhanced cleaning, in our central areas, paying particular attention to touchpoints and areas with high footfall, as well as toilets, changing rooms, buggy parks and bins.

Some of our retail outlets, including ParcMarket, will be open and you can expect to see the same social distancing rules you will have experienced on your local high street.

Our retail partner has been severely affected by the pandemic. As a result, they have decided to no longer operate in the fashion sector meaning that they have closed some of their stores on our villages. Aquatique, Just for Kids and The Store Room will remain open, but unfortunately, Spirit, Sportique and Time for Shade are now closed. We know these stores are firm favourites with our guests and we are working hard to look at new and exciting alternatives to add to our retail offering.

All refunds for breaks impacted by the closure period are now complete. If you are waiting to hear from us please send us an email using the link at the bottom of this page and we’ll take a look.

If you have cancelled using our website, it may take a few days for the refund to show in your account. If you have been unable to cancel on our website and are waiting to hear from us please send us an email using the link at the bottom of this page and we’ll get back to you as soon as we can.

Our Contact Centre opening times are:

Monday: 9:00am - 19:00pm

Tuesday : 9:00am- 17:30pm (until 7pm for social and webchat) 

Wednesday: 9:00am-17:30pm (until 7pm for social and webchat) 

Thursday: 9:00am-17:30pm (until 7pm for social and webchat) 

Friday:      9:00am- 19:00pm

Saturday: 9:00am-17:30pm (until 7pm for social and webchat) 

Sunday:    9:00am- 19:00pm

The team is reduced and working from home, so if you can’t get us on the phone try us on social media or live chat.

To allow you time to decide if you would like to continue with your break, move your break date or cancel for a full refund, we’ve decided to reduce the final balance payment date on existing bookings to 3.5 weeks for all breaks up until 29th April 2021 and to 5 weeks for all breaks from 30th April to 20th June. All other break dates for all villages remain at the usual 10 weeks. In addition, all bookings both new and existing can enjoy the peace of mind of our Book and Stay Guarantee.

To maintain social distancing we have had to limit the number of guests on village, therefore we are not currently accepting day visitors.

I have an issue with ordering or paying online for my food. View our FAQs

If you do make the decision to visit then we will assume that you and your party are compliant with government advice and that you are from the same household/support bubble. If you or any of your guests are impacted by the latest update please refer to our Book with Confidence guarantee. If you find that you need to cancel or move the date of your break within 6 weeks of your arrival date, you can do so by completing this form.

You can cancel your activities, restaurant reservations, spa session or treatments and any extras on your Center Parcs account. View our activity cancellation guide for further details on how to do this.

We are here to help

Haven’t been able to find the answer you were looking for, or do you need need more help? We are only a phone call or email away.