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      Lake with forest in the background
      Disability and mobility around our resort
      Adapted bedroom

      Disability and accessibility

      There are lots of features across our resorts tailored for disability and accessibility requirements. We have disabled toilets across all our facilities, including Changing Places. Inside our accessible lodges there are electric beds, adapted bathrooms, lowered worktops and if your lodge has a hot tub there will be a hoist available to use. If you require a hoist for use in your accommodation, please let us know in advance. For more information, please read our Access For All documents.

      Image of the forest

      Sharps & clinical waste information

      If you require a (free of charge) sharps disposal container to be in your lodge on arrival or to advise us if you will be bringing clinical waste bags please let us know by contacting us on 03448 267 708

      Man on mobility scooter

      Getting around the resort

      There are plenty of ways to get around our resort. You’ll find ramps and handrails in most areas and lifts for accessing other facilities. We offer a mobility service which is contactable through Guest Services, or alternatively you can hire a Mobility Scooter from our Cycle Centre, which is pre-bookable online. 

      Medical centre

      Things to know

      Did you know that we have a First Aid Centre on our resort? Our trained Technicians can provide first aid treatment for accidents and can assist in making your break as stress free as possible.  Please contact us in advance to book a hoist for your stay, or to let us know of any equipment you may be bringing with you such as oxygen. The First Aid Centre is available during your stay during certain opening hours, please contact Guest Services for this information. During your stay there will be someone able to answer any queries 24 hours of the day and emergency contacts are available if needed. 

      Hidden Disabilities Sunflower logo

      Hidden Disabilities Sunflower

      We are part of Hidden Disabilities Sunflower global network to support our guests and colleagues with non-visible disabilities. The Sunflower provides a discreet way for guests to show that they have a non-visible disability. Our colleagues will recognise and provide help, adjust activities, and meet their needs where possible. You can collect a free Sunflower lanyard or pin badge at Guest Services or Booking Desks whilst on your break.

      A parent and her two children walking through the woodland

      Hearing loops

      To support our guests with hearing loss, we have portable hearing loops available in all our main buildings. Our colleagues at Guest Services will provide support and details.