Latest update

Last updated 24th February 2021

Following the Government announcement on their roadmap for re-opening society over the coming weeks and months, we are planning to reopen Sherwood Forest and welcome our guests back from 12th April.

We are planning for this date and working through the detail to understand exactly what this means for breaks from 12th April onwards.  Please note that any plans are subject to Government giving the go ahead to move to this next step of their roadmap, which they intend to confirm by the 5th April. 

For guests due to visit on breaks prior to 12th April we will make contact via email over the next few days with instructions on how to cancel activities and restaurants and how to reschedule or cancel. Once activities and restaurant reservations are fully cancelled please complete this form*.  All guests impacted by a closure will have the option to change dates with £100** discount or cancel and claim a full refund. 

*Please ensure any activities, restaurant, spa sessions or treatments are cancelled prior to filling out the form. For details on how to cancel

**If you select a lower-priced break we will still offer you the £100 discount and refund the difference. If the break you select is higher-priced, we will, again, apply the £100 discount but you would need to pay any outstanding difference. The discount is only applicable once, so if you have already received this as a result of a prior move or in the event of a further date move the discount will not apply again. It is also only applicable to breaks arriving on, or prior to 18th April 2022.

 

For guests due to visit on breaks 12th April to 14th May, we will clarify details as soon as we can and contact you directly via email.  From what we have seen so far the following restrictions may apply to Center Parcs breaks during these dates:

• We hope to welcome guests to our lodges but hotel rooms and apartments will be unavailable

• Only one household will be permitted per lodge***

• Our restaurants will operate a delivery service and hopefully open for outdoor drinks subject to the rule of 6

• Most outdoor activities will be available

• We don’t yet know if the Subtropical Swimming Paradise will be open

***Guests with a booking of more than one household in a single lodge or a booking for a hotel room or apartment during this period, will need to complete this form* to cancel or reschedule.

*Please ensure any activities, restaurant, spa sessions or treatments are cancelled prior to filling out the form. For details on how to cancel

 

For guests due to visit on breaks 17th May and beyond some restrictions may be eased further but we will wait to hear from the government before confirming more on this.

 

Book with Confidence Guarantee

All guests with an arrival date up to 18th April 2022 are covered by our Book with Confidence Guarantee and will have the option to reschedule or cancel with a full refund 6 weeks before arrival. 

 

Guests are responsible for checking the latest Government advice

We understand that guests with breaks booked for when villages re-open and new guests looking to make a booking will have questions too and the information below should help.

Government information may change and rules and advice are constantly under review. Guests must check government information themselves to understand any changes or new rules prior to visiting Center Parcs, booking a new break or when considering a date change or cancellation of an existing booking. The following Government links should provide the most up to date information:

https://www.gov.uk/coronavirus

https://www.nidirect.gov.uk/campaigns/coronavirus-covid-19

https://gov.wales/coronavirus

https://www.gov.scot/coronavirus-covid-19/

 

Can I contact you?

I’m sure you will appreciate that we have lots of guests to support during this time, if you are impacted by the closure period please complete this form to tell us if you would like to reschedule or cancel your break and the team will action your request and confirm via email.

Our opening times for calls, social and webchat are as follows:

  • Monday to Sunday, 9am – 5:30pm (until 7pm for social and webchat)
Aquatique interior showing goggles, swimming costumes, flip flops and other swimming items

Our retail shops

4th September 2020

Like many businesses, our retail partner has been severely affected by the pandemic. As a result, they have decided to no longer operate in the fashion sector, which sadly means that they will be closing some of their stores on our villages. Aquatique, Just for Kids and The Store Room will remain open, but unfortunately, Spirit, Sportique and Time for Shade will all close by October, with some closing as soon as Sunday 6th September. We know these stores are firm favourites with our guests and we are working hard to look at new and exciting alternatives to add to our retail offering.

Pancake House outdoor seating looking out at lake with forest behind

Forest safety

7th August 2020

During extreme dry weather spells we take advice from the Met Office, please see below some basic fire safety points:

  • Smoking is permitted only in designated smoking locations on village and on the patio/ balcony of accommodation
  • The use of wood from the forest is strictly prohibited for use on the fire in accommodation (please only use logs purchased from ParcMarket)
  • The making of fires of any sort is strictly prohibited
  • Should you discover a fire no matter how small, please contact the village emergency number or call 999
  • Due to our forest environment we may need to withdraw the use of BBQ’s in extreme hot weather

We do have regular fire checks in place but please be vigilant and help us to maintain a safe environment in the forest.

Safety information

Childrens water play areas in the Subtropical Swimming Paradise

New rides, slides and splashes

Updated 28th August 2020

The Subtropical Swimming Paradise at Sherwood Forest has got even bigger and better. Check out our newly refurbished changing rooms during your visit and experience our new ride Tropical Cyclone and water play areas, Venture Harbour and Venture Bay, perfect for your little ones to dip their toes. 

Find out more

Sherwood Forest lake

Lake closures on our villages

As we operate a number of submersible activities on the lakes at our villages, we test our lake water for quality on a regular basis. Due to natural organisms, we occasionally receive a reading that means we have to close our lake whilst we treat the issue and gain a normal reading again. Should this happen we will ensure that guest disruption is kept to a minimum and that we bring activities back online as soon as we possibly can.

Lake at Sherwood Forest

Minimising traffic on the village 

We know that our focus on providing a safe environment with minimal traffic is something you really value. That’s why we need your help to reduce the traffic on our villages to protect what you love about Center Parcs: a place where little ones can run free and explore, and parents can feel at ease.

Find out more

Two small dogs on leads

Dog owners' advice

In recent years, an unexplained dog illness known as 'seasonal canine illness' has been found in an increasing number of forest areas around the UK, particularly in late summer and early autumn. The illness is currently believed to be triggered by a naturally occurring cause and has affected a number of dogs in areas across the country, including those local to some of our villages, including Sherwood Forest. This issue is still under investigation and there is no comprehensive explanation as to why it has occurred. We are therefore pre-warning all guests who plan to bring a dog to Center Parcs.

Cases of Alabama Rot have also been reported around the country in 2017. This is another unexplained disease affecting dogs. None of our Center Parcs villages have been identified as locations with cases of Alabama Rot, but in the interest of vigilance, we recommend dog owners familiarise themselves with the symptoms.

If you are bringing a dog to one of our villages and are concerned, please call our Contact Centre team on 03448 266 266.

Girl dressed up in wizards costume for Wizard Academy activity

New fun-filled activities for little ones

28th January 2019

Discover three new activities for your little ones to enjoy. Make memories that will last forever as you forage through the forest to create your very own Family Nature Journal, or help our rangers discover woodland animals and their habitats in Nature Detectives, both at the Ranger’s Lodge. Your little ones can also have an adventure of their very own in Wizard Academy, where they can learn spells, play games and make marvellous wizard crafts in this 3-hour unaccompanied session at the Activity Den. Whilst they have a wizarding time, why not treat yourself to a 2-hour spa session for a special price when booked together.

Browse things to do

*available when break booked is 26 weeks or fewer away.