General news

Latest update

Last updated 6th April 2021

To recognise the current situation we have made the decision to extend the closure of Longford Forest until at least Thursday 6th May 2021. We obviously want to open as soon as it is permitted and deemed safe to do so and feel this decision gives guests on affected breaks fair notice to rearrange or cancel their breaks.  

Our decisions throughout the pandemic continue to be with the priority of keeping our guests and staff as safe as possible.

All guests impacted by the extended closure period will receive an email from us over the next few days with instructions on how to cancel activities & restaurant reservations and how to reschedule with a discount to the value of €100* or cancel with a full refund.  

Guests due to arrive during a closed period

All guests impacted by a closure will have the option to change dates with €100* discount or cancel and claim a full refund. We will email all affected guests with instructions on how to cancel activities and restaurants and how to reschedule or cancel. Once activities and restaurant reservations are fully cancelled please complete this form**.

*If you select a lower-priced break we will still offer you the €100 discount and refund the difference. If the break you select is higher-priced, we will, again, apply the €100 discount but you would need to pay any outstanding difference. The discount is only applicable once, so if you have already received this as a result of a prior move or in the event of a further date move the discount will not apply again. It is also only applicable to breaks arriving on, or prior to 18th April 2022.

**Please ensure any activities, restaurant, spa sessions or treatments are cancelled prior to filling out the form.

Guests due to arrive 7th May onwards

We understand that guests with breaks booked for when Longford Forest re-opens and new guests looking to make a booking will have questions too and the information below should help.

Government COVID rules and advice are constantly under review. Guests must check government information themselves to understand any changes or new rules prior to visiting Center Parcs, booking a new break or when considering a date change or cancellation of an existing booking. The following Government links should provide the most up to date information:

 You must check the Local Covid Alert level of your home area and the village you’re visiting and comply with both sets of rules.

https://www.gov.ie/en/campaigns/c36c85-covid-19-coronavirus/

https://www.nidirect.gov.uk/campaigns/coronavirus-covid-19

Can I contact you?

I’m sure you will appreciate that we have lots of guests to support during this time, if you are impacted by the closure period please complete this form to tell us if you would like to reschedule or cancel your break and the team will action your request and confirm via email.

Our opening times for calls, social and webchat are as follows:

• 9am - 7pm Monday, Friday and Sunday
• 9am - 5:30pm (until 7pm for social and webchat) Tuesday, Wednesday, Thursday and Saturday

New Joules stores to open

30th March 2021

We’re thrilled to announce our new partnership with the popular lifestyle brand, Joules.

The company, who are renowned for their distinctive designs, will open a store at Center Parcs Longford Forest, as well as at the five villages in the UK, over the next few months.

The stores will offer menswear, womenswear and childrenswear, as well as offering a click-and-collect service.

Joules and Center Parcs are a natural fit – we both love the great outdoors (whatever the weather), we both know how important time spent with friends and family is and we both have a deep respect for the forest and woodland.

Breaks now available until 12th December 2022

22nd March 2021

We are pleased to tell you that we’ve added more breaks, so you can now book breaks at all six villages for arrival dates up until (and including) 12th December 2022.

Find out more

Join Nutmeg and Clove on an adventure at Center Parcs

22nd December 2020

We are pleased to share our exclusive animated stories featuring our friendly reindeer, Nutmeg and Clove. See our familiar storybooks, Nutmeg’s Antlers and Nutmeg’s Little Sister being brought to life and watch the two siblings as they take on an exciting adventure’s at Center Parcs. 

Find out more

Center Parcs recognised for commitment to charity

13th June 2019

We are delighted to announce that Center Parcs have won the award for Best Scheme to Encourage Staff Fundraising at the 2019 Better Society Awards. Celebrating our long-standing partnership with Together for Short Lives.

Find out more

Dog owners' advice

In recent years, an unexplained dog illness known as 'seasonal canine illness' has been found in an increasing number of forest areas around the UK, particularly in late summer and early autumn. The illness is currently believed to be triggered by a naturally occurring cause and has affected a number of dogs in areas across the country, including those local to some of our villages, particularly Sherwood and Elveden Forest. There appears to be no comprehensive explanation as to why this has occurred.

Cases of Alabama Rot have also been reported around the country. This is another unexplained disease affecting dogs. None of our villages have been identified as locations with cases of Alabama Rot, but in the interest of vigilance, we recommend dog owners familiarise themselves with the symptoms on the Forestry website.

If you are visiting Center Parcs with a dog please ensure you’re aware of the potential risks of a forest environment to animals. Please research or talk to your veterinary surgeon about SCI (Seasonal Canine Illness) and Alabama Rot.

If you are bringing a dog to one of our villages and have concerns, please call our Contact Centre team on 03448 266 266.

Please note: if you are visiting Longleat Forest, dogs are not allowed on our Land Train except guide dogs.

Tommy’s Award for Best Family Friendly UK Holiday

5th April 2018

We are delighted to have won Best Family Friendly UK Holiday Provider at the Tommy’s Awards, which took place on 16th March at the Landmark Hotel, London to a packed audience of household name companies and Tommy’s supporters.

Find out more

Parking on village

We are keen to keep our villages as traffic-free as possible so that guests can enjoy the tranquillity of the forest environment. There will of course be a small amount of traffic during times of developments and to support village operation. However, once you have unloaded your belongings from your vehicle, we kindly request that all guests move their cars to the car park as soon as possible, on the day of arrival. In response to recent feedback from our guests, the Security team will be supporting this by requesting that all cars left on the village after this time, are moved. Should the accommodation type include a car parking space, please use the space allocated.

Using hoverboards on your break 

Guests who wish to bring hoverboards on their break must be aware of the potential fire risks associated. For the latest advice, we recommend guests visit the National Trading Standards website here.

For your safety, please do not leave a hoverboard charging unattended or charging overnight.

External shows, events and festivals

Because our villages are set in some of the most beautiful parts of the UK, they are often close to popular tourist areas which can mean increased noise and traffic in the surrounding area. Despite our best efforts to preserve the tranquillity of the forest in our villages, there may occasionally be noise from local events, shows and music festivals.

It's never too early to have a short break in the diary, so book now and give yourself something amazing to look forward to.

Accommodation upgrades

As many of our guests will already be aware, we upgrade a number of accommodation units every year at Center Parcs. Work is regularly underway across most of our villages to ensure we continually improve our standards. Such works are closely monitored and disruption to our guests visiting during this time will be kept to a minimum.

Find out more

Forestry works

As we are in a forest setting it is essential that we manage the environment and preserve the natural outlook. This means that from time to time forestry works such as tree felling may be taking place during your break with us.

The lake in winter

Being close to nature is an important part of a Center Parcs break, but it also means our villages are subject to the whims of British weather! For this reason, and for our guests’ safety, our lakes may close for watersports during the winter. But don’t worry, we still have plenty of indoor and outdoor activities available during this time, from cosy indoor crafts to bracing bike rides.