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To give you peace of mind in an uncertain world Center Parcs strongly recommends purchasing Flex Your Stay (“Flex”). Flex protects you if for any reason you need to cancel or amend your break. Flex can only be purchased at the time of booking or within 14 days of booking your break.
Changes to your break
Flex allows you to change your booking, for any reason, up to 7 days before your Arrival Date and up to 2 days with the payment of an extra fee. The below table shows how this compares to the standard terms and conditions.
Changes to prior to your Arrival Date
Standard T&Cs
Flex Your Stay
More than 70 days
€43 charge*
No charge*
Between 69 days and 7 days
No change permitted
No charge*
Between 6 days and 2 days
No change permitted
A charge* equal to 25% of the cost of the original break
Less than 2 days
No change permitted
No change permitted
*Please note that any change of date, resort or accommodation will be likely to involve a change in the price of your break. The price payable is the greater of your original break cost or the price for your revised break which applies at the time of your change. If the revised price is lower, we will refund the difference.
Cancellation of your break
Flex allows you to cancel your break for any reason and receive a full refund up to 28 days before your Arrival Date. From 27 days up to 2 days you can still cancel your break and receive a reduced refund. **The cost of Flex cannot be refunded. The below table shows how this compares to the standard terms and conditions.
Cancellation prior to your Arrival Date
Standard T&Cs
Flex Your Stay
More than 70 days
100% refund less deposit
100% refund
Between 69 days and 56 days
50% refund less deposit
100% refund
Between 56 days and 28 days
25% refund less deposit
100% refund
Between 27 and 7 days
No refund
75% refund
Between 6 and 2 days
No refund
50% refund
Less than 2 days
No refund
No refund
**The cost of the Flex fee is not refundable.
Terms and Conditions
Flex can only be purchased at the time of booking or within 14 days of booking your break.
The cost of Flex will differ depending on the resort, arrival date and accommodation type booked. The price will be confirmed at time of booking.
The cost of the Flex fee is not refundable.
Flex only applies if you have made all payments due to us in accordance with our standard terms and conditions at the time of amendment or cancellation. Any late payments will invalidate Flex and no refunds will be available.
For multiple lodge bookings, a separate Flex fee will be charged for each lodge.
Any changes to the date or resort and accommodation type will be charged at the price valid at the time of amendment and may incur additional cost. If the price is lower, we will refund this amount.
For the purpose of Flex your Arrival Date starts at 00:01 on the day of your arrival. This is different to your arrival time on resort.
Flex applies to all costs except the Flex fee and the cost of activities.
Separate cancellation terms apply to activities, including restaurant booking. You must ensure you cancel your activities in accordance with the activities terms and conditions. See our terms and conditions for activities here.
Yes, Flex Your Stay allows you to cancel your break for any reason and receive a full refund up to 28 days before your arrival date. From 27 days up to 2 days before your stay you can still cancel your break and receive a reduced refund.
Yes, Flex Your Stay allows you to change your booking for any reason up to 7 days prior to your stay. Any changes to the date or resort and accommodation type will be charged at the price valid at the time of amendment and may incur additional cost. If the price is lower, we will refund this amount.
The cost of Flex Your Stay will differ depending on the resort, arrival date and accommodation type booked. The price will be confirmed at time of booking.
