Skip to Main Content
My Basket Date Time Quantity Total Price Held Until
Image for {{booking.activityDesc}}
{{current.location || ''}}
Varies Varies Varies Actual price {{booking.currency}}{{booking.multiBuyFullPrice.toFixed(2)}} Discounted price {{booking.currency}}{{booking.multiBuyPrice.toFixed(2)}} {{setHeldUntilTimeout(booking)}} Remove
Image for {{booking.activityDesc}}
{{booking.location || ''}}
{{}} {{booking.time}}
    Image for {{booking.activityDesc}}
    {{booking.activityDesc}} {{booking.location || ''}}
    {{}} {{booking.time}}
      {{currency}}{{getActivityTotal(booking)}} {{setHeldUntilTimeout(booking)}} Remove
      Multi-Buy Offers
      Want to add more activities? Take a look at the bundles below and add one to your trip to save with our exclusive discount .
      Image for {{eachactivity.multiBuyDesc}}
      Add {{eachactivity .multiBuyDesc}}
      Save upto {{parseInt((each.multiBuyDiscValue/1))}}%


      {{currency}}{{total.toFixed(2)}} (Saving {{currency}}{{savings.toFixed(2)}})

      Checkout Continue shopping
       A view of woodland overlooking a lake

      Get help making a new booking


      Frequently asked questions

      How can we help? A selection of our most frequently asked questions and their answers are below, if you're still struggling to find out what you need to know please get in touch.

      Make a new booking

      To qualify for the Come Back Soon Offer guests must book a break within 31 days of their previous visit. When booking your new break online you will be asked to enter the booking reference number of the break you have just returned from. 

      If you have already booked your break and need the Come Back Soon offer added, please speak to our live chat team.

      For the latest information, please see what to expect on your break.


      Flex Your Stay provides the option to cancel or amend your break for any reason. View Flex Your Stay terms and conditions and how it compares to our standard terms and conditions. 

      Yes, Flex Your Stay allows you to cancel your break for any reason and receive a full refund up to 28 days before your arrival date. From 27 days up to 2 days before your stay you can still cancel your break and receive a reduced refund.

      View Flex Your Stay terms and conditions and how it compares to our standard terms and conditions. 

      A full list of available indoor and outdoor activities will be available to view and book online no later than 87 days before arrival date, we’ll email to let you know when you can start booking. We advise to book in advance of your break for best choice and availability, however, our booking desks will be open on resort during your stay.

      You can visit the pool 7 days a week, at any time between 10am-9pm and stay for as long as you like. From time to time, we may have to restrict entry for your safety if we reach capacity during busier times.

      Yes, you can visit separately if you prefer.

      All our resorts are cashless and can no longer accept cash payments, including for the purchase of gift cards.

      Family and friends are welcome to join you on your break for the day – all you need to do is pre-book our special Visitor Passes. 

      Yes, Flex Your Stay allows you to change your booking for any reason up to 7 days prior to you stay. Any changes to the date or resort and accommodation type will be charged at the price valid at the time of amendment and may incur additional cost.  If the price is lower, we will refund this amount. 

      The cost of Flex Your Stay will differ depending on the resort, arrival date and accommodation type booked. The price will be confirmed at time of booking.

      Yes, for multiple lodge bookings, a separate Flex fee will be charged for each lodge.

      No, Flex Your Stay is non-refundable. 

      We are here to help

      Haven’t been able to find the answer you were looking for, or do you need need more help?