Need some help?
On your arrival at Woburn Forest you will receive a bPay wristband.
bPay by Barclaycard is a pre-paid account that allows you to make contactless payments with your bPay wristband. Your bPay wristband can be used in any shop or restaurant at Center Parcs where you see the contactless symbol and works with any Visa or MasterCard debit or credit card, registered to a UK address.
You can load and spend up to £200 in a single card payment, not exceeding a total load of £400 in any 24 hour period.
The bPay wristband is also the key to your accommodation, lockers and is water resistant.
Take a look at our frequently asked questions below. If your query isn’t here or you have another issue, please contact the Guest Services team on-site who will be happy to assist you during your stay
- What is bPay?
- What to do when you receive your band
- How do I pay using my bPay device?
- Is there a maximum amount of money I can add to my bPay device?
- What does BP028 mean?
- I’ve entered my verification code incorrectly and now my account is blocked, what should I do?
- Can I auto top up my device?
- My auto top up has added money to my balance but it's still below my chosen amount. Why?
- Why has my top up been declined?
- What happens if my device is lost, stolen or used fraudulently?
- What if I don't recognise a transaction on my account?
- My break is over, how do I return any money from my device back to my load card?
- How to contact Customer Services?
bPay by Barclaycard is a pre-paid account that allows you to make contactless payments with your bPay wristband.
It is the key to your accommodation and is water resistant, works with any Visa or MasterCard debit or credit card, registered to a UK address and can be used in any shop or restaurant at Center Parcs where you see the contactless symbol.
You can load and spend up to £200 in a single card payment, not exceeding a total load of £400 in any 24 hour period. To activate your wristband, download the free bPay app.
The bPay account is subject to application & acceptance of the T&Cs. Anyone 13 years old or over, holding a UK debit or credit card powered by Visa or MasterCard, can apply for a bPay account.
The wristband is for use at Center Parcs Woburn Forest for the duration of your break. At the end of your stay return the band to the collection bins before you leave. Don’t forget to check the balance of your bPay wallet, and remove any remaining funds from your bPay device before you hand it back in at the end of your break.
To enable you to make payments once you receive your bPay wristband, you will need to activate your bPay account using the bPay app. Once your bPay account is set up you can use the bPay wristband for contactless payments. We recommend you download the free bPay app onto your mobile device before your stay. Simply search for the bPay app in the App Store or Google Play.
The bPay account is subject to application & acceptance of the T&Cs. Anyone 13 years old or over, holding a UK debit or credit card powered by Visa or MasterCard, can apply for a bPay account. For more information and to read the T&Cs visit bpay.co.uk
Your bPay wristband works in the same way as a contactless card. So whether you're grabbing lunch in between activities, dining out as a family or stocking up on treats for a relaxing night in your lodge, you can pay with your wristband wherever you see the contactless symbol – just touch to pay. Keep track of spending easily in the bPay app or by logging in to your online account. The maximum balance on any individual wallet at any one time is £200, which can be spent in a single transaction, not exceeding a total load of £400 per day if using two load cards.
You can spend up to £200 pounds in a single contactless transaction on site not exceeding a total load of £400 within 24 hours.
Your account may be locked following too many failed login attempts. You can unlock your account by visiting www.bpay.co.uk/log-in and selecting "forgotten your password?", this will reset your account. You can now register your bPay app by selecting "already a bPay customer" on the bPay app home screen. We'll ask you to setup a 5-digit passcode, take some details about your previous registration and then get you back up and running straight away.
You’ll have to wait two hours to request a new verification code. After this time, you can request a new code from the verify your details screen.
Yes. To make sure you always have funds to spend using your bPay wristband you can set an auto top-up. This means that when your balance falls below a certain level it automatically tops it up to an amount agreed by you. You’ll get a text or email to confirm this and the auto top-up amount can be changed whenever you like. Just select edit auto top up in your bPay account. With auto top up you can add up to £200 from a single card within a 24 hour period. Once you reach the £200 limit auto top up will be declined.
Every time you make a successful transaction we’ll check your balance. If your balance has fallen below your chosen amount, we’ll top up by the amount you selected and never any more. If this leaves your balance below your minimum amount, we’ll trigger a further top up the next time you use bPay to make a purchase. This will continue until your balance, after a successful transaction, is above your set amount.
There are a number of reasons why this may have happened. You'll need to make sure the funds are available on the load card you are using and that the load card details are the same as your billing details with that bank.
You must report a bPay device lost or stolen as soon as possible. We’ll block the device so it can no longer be used. In your bPay account go to Devices in the main menu. Then select Report lost or stolen and follow the on-screen instructions. If you suspect a transaction is fraudulent, contact Guest Services and they’ll put you through to the bPay helpdesk. We’ll refund the transaction while we investigate. It's important to note that if your claim is not successful, we’ll reverse this refund.
If you don't recognise something on your bPay account, please get in touch with Guest Services who will contact the bPay Help Centre. We’ll refund the transaction while we investigate. It's important to note that if your claim is not successful, we’ll reverse this refund.
The wristband is for use at Center Parcs Woburn Forest during your stay only. Once your stay at Center Parcs is over you'll be able to return any funds back to your load card in the bPay app or by logging in to your bPay account online. Simply select the options in the right hand corner of your wallet and click return money. You’ll still have access to your online account.
You can contact Guest Services at Center Parcs directly.
Alternatively, you can drop the bPay team a text message on 60194 directly. If text message isn't for you, send us a private message on Facebook or Twitter.
The bPay team are available Monday-Friday, 8am-6pm and Saturday-Sunday, 9am-5pm. All SMS communications with bPay will be charged in accordance with your mobile phone agreement.