Latest News update

Last updated 12 July 2021

At Center Parcs we’re planning to step away from COVID-19 restrictions in a cautious and careful way with our priority being to keep guests and colleagues, as safe as possible in the forest. With COVID-19 still in the community, it remains important that we all continue to look after ourselves and those around us.

We’ve also been listening to guest feedback and some of the changes we have had to make over the past few months have been so well received that, with further review, they will help us evolve and consider new and better ways of doing things into the future.

Following the Government announcement, we are still working through some of the detail but the information below will help guests understand some initial changes: 

Are pool slots staying?

Yes. We still believe it is important to avoid overcrowding but also, longer-term, we have been closely monitoring guest feedback from those that have stayed with us recently and they consistently tell us that fewer numbers in the Subtropical Swimming Paradise gives a much-improved experience – and it is the pre-booked swim slots that help us to manage guest numbers better. The pool is less crowded with shorter queues for slides and the changing experience is more relaxed. However, guests have also told us they would like to swim more often and this is certainly something we will make available as soon as it is safe to do so.

Text message offering extra swim slots?

We are planning to offer additional swim slots where we can. If we find that we have last minute availability we will text guests to let them know on their day of arrival.

Additional swim slots aren’t guaranteed and can vary depending on booking volumes by village.

Will the wave pool be open?

Yes, the wave pool will be open.

Will Canopy Café and Starbucks be open on the Subtropical Swimming Paradise?

Yes

Will the showers be available in the Subtropical Swimming Paradise?

Yes, the showers will be open.

Will all play areas be open?

All outdoor play areas will be open and indoor play areas will open when we feel it is safe to do so.

Will the village start accepting cash?

No, we are now a cashless environment and this will continue.

Is maid service being reintroduced?

We’re stepping out of the COVID period very carefully and taking the opportunity to review our Housekeeping Service. For now, we won’t be reinstating our daily service, however, we will be replenishing some essential items part way through your break (Executive lodges and above). 

Can we arrive on village from 10am?

From 19 July guests may arrive on village from 12 noon.

We are planning to return to normal arrival times soon but we would like to review the volume of guests on arrival days to ensure this is safe before we jump to 10am.

Can I check-in my lodge at 3pm now?

We’re stepping out of the COVID period very carefully and taking the opportunity to continue the increased cleaning we have introduced. We feel that this is still really important and may be something we continue to do. For now, guests may check-in their lodge from 4pm.

Will there be more availability in restaurants and activities?

We will be doing this carefully, we will start to gently increase availability if we feel it is safe to do so.

Test & Trace

We will continue to request details from all guests at the time of booking to support any future requests. However, providing Test & Trace details for everyone at individual units will now be optional.

Face coverings

We request that guests wear face coverings in indoor public areas and in close contact areas. There may also be some close contact activities where we require guests to wear a face covering – this is for the protection of both our guests and our colleagues. 

We strongly suggest that all guests bring a face covering with them.

Will there still be sanitiser on village?

Yes, we will continue to provide hand sanitiser and strongly recommend that guests continue to use.

Book with Confidence Guarantee

All guests with an arrival date up to 18 April 2022 are covered by our Book with Confidence Guarantee and will have the option to reschedule or cancel with a full refund 11 weeks before arrival. 

How to change or cancel your break for any arrival date up to 18 April 2022

Under our Book with Confidence Guarantee guests with an arrival date of up to 18 April 2022 may change the date of their booking or cancel by completing this form. Our team will pick this up, action your request, and you'll receive an email confirmation within seven days.

Guests are responsible for checking the latest Government advice

Government information may change and rules and advice are constantly under review. Guests must check government information themselves to understand any changes or new rules prior to visiting Center Parcs, booking a new break or when considering a date change or cancellation of an existing booking. The following Government links should provide the most up to date information:

https://www.gov.uk/coronavirus

https://www.nidirect.gov.uk/campaigns/coronavirus-covid-19

https://gov.wales/coronavirus

https://www.gov.scot/coronavirus-covid-19/

Can I contact you?

I’m sure you will appreciate that we have lots of guests to support during this time, if you are impacted by the closure period please complete this form to tell us if you would like to reschedule or cancel your break and the team will action your request and confirm via email.

Our opening times for calls, social and webchat are as follows:

  • 9am - 7pm Monday, Friday and Sunday
  • 9am - 5:30pm (until 7pm for social and webchat) Tuesday, Wednesday, Thursday and Saturday
2 people on Aerial Adventure zip wire over lake

Aerial Adventure Temporary Closure 

Updated 16 July 2021

Due to scheduled maintenence, Aerial Adventure at Elveden Forest will be unavailable between 26 July at 12 Noon, and will be reopening on 29 July. This work also affects the following Watersports activities: Double Kayak Hire, Single Kayak hire, Triple Sit-on Kayak hire, Electric Boats, Katakanu Hire, Pedalo Hire, Mini Captains’ Boat hire. These activities will be closed for all bookings starting after 12 noon on 26 July and all day 27 July.

Aqua Sana Elveden Forest's outdoor spa pool

Aqua Sana Elveden Forest is undergoing refurbishment

Latest update 13 May 2021

We are constantly looking for ways to improve our facilities to ensure guests have the best possible experience when visiting our villages. As part of this, our Aqua Sana Spa at Elveden Forest is undergoing a makeover and we can’t wait to share the changes with you. 

While renovations are under way, our Aqua Sana Spa will be closed to guests until 24 May and we apologise for any inconvenience this may cause.

From Tuesday 25 May, while on a Center Parcs break, you will be able to visit Aqua Sana for pre-booked treatments only. Unfortunately, spa sessions with full access to our spa saunas and steam rooms will not be available until further notice. Please keep checking our website for updates. Our boutique will be open for you to stock up on your favourite products. 

We look forward to welcoming you back to our Aqua Sana Spa at Elveden Forest. 

Subtropical Swimming Paradise at Elveden Forest

Wild Water Rapids maintenance

Last updated 6 May 2021

Our Wild Water Rapids will be undergoing essential maintenance from Monday 13 September to Wednesday 16 September 2021. The rest of the Subtropical Swimming Paradise will still be open for your enjoyment during those periods. Including our thrilling ride Tropical Cyclone and Venture Cove featuring our two water play areas, Venture Bay for your little ones and Venture Harbour perfect for the whole family.

Aquatique interior showing goggles, swimming costumes, flip flops and other swimming items

Our retail shops

4 September 2020

Like many businesses, our retail partner has been severely affected by the pandemic. As a result, they have decided to no longer operate in the fashion sector, which sadly means that they will be closing some of their stores on our villages. Aquatique, Just for Kids and The Store Room will remain open, but unfortunately, Spirit, Sportique and Time for Shade will all close by October, with some closing as soon as Sunday 6 September. We know these stores are firm favourites with our guests and we are working hard to look at new and exciting alternatives to add to our retail offering.

Elveden Forest lake and forest

Forest safety

7 August 2020

During extreme dry weather spells we take advice from the Met Office, please see below some basic fire safety points:

  • Smoking is permitted only in designated smoking locations on village and on the patio/ balcony of accommodation
  • The use of wood from the forest is strictly prohibited for use on the fire in accommodation (please only use logs purchased from ParcMarket)
  • The making of fires of any sort is strictly prohibited
  • Should you discover a fire no matter how small, please contact the village emergency number or call 999
  • Due to our forest environment we may need to withdraw the use of BBQ’s in extreme hot weather

We do have regular fire checks in place but please be vigilant and help us to maintain a safe environment in the forest.

Safety information

Interior of a lodge at Center Parcs showing open plan living with kitchen, corner sofa, and dining table

DVD players

9 January 2019

As part of our accommodation upgrade, we are enabling you to connect your own device to the TV via Bluetooth, HDMI or USB. Connection points are located adjacent to the TV and directions for use can be found in the Guest Directory which is available in every lodge.

As technology advances, the requirement for DVD players is declining and we have therefore removed these from some of our upgraded lodges. This, in turn, provides a shelf for you to position your own device affording more protection.

However, if you would like a DVD player please contact Guest services on 01842 894452 to arrange provision.

Longleat Forest lake with water feature and couple kayaking, some guests are enjoying the beach in the distance

Lake closures on our villages

2 September 2019

As we operate a number of submersible activities on the lakes at our villages, we test our lake water for quality on a regular basis. Due to natural organisms, we occasionally receive a reading that means we have to close our lake whilst we treat the issue and gain a normal reading again. Should this happen we will ensure that guest disruption is kept to a minimum and that we bring activities back online as soon as we possibly can.

Parents with stroller walking down path

Minimising traffic on the village 

We know that our focus on providing a safe environment with minimal traffic is something you really value. That’s why we need your help to reduce the traffic on our villages to protect what you love about Center Parcs: a place where little ones can run free and explore, and parents can feel at ease.

Find out more

Woodland Lodge in the forest

In-lodge toiletries

16 August 2019

Following feedback, guests have said they prefer for toiletries not to be provided in their lodge to help reduce the use of single-use plastic and the impact this has on the environment. When on village, if you wish to have a pack of toiletries delivered please call Guest Services on 01842 894452.

Newly refurbished ParcMarket with silver balloon garland to celebrate opening

A new look for ParcMarket

Updated 6 June 2019

The ParcMarket located in the Village Square has had an exciting makeover and has now re-opened for you to shop all your favourite brands and daily essentials.

Find out more

CGI of the new Rajinda restaurant design

A new look for Rajinda Pradesh

Updated 6 June 2019

Rajinda Pradesh serves up a range of authentic dishes inspired by the Far East. We've given the restaurant at Elveden Forest a makeover to match the food, bringing the interiors up to date with exotic colours, luxurious textiles and geometric tiles.

Find out more

Two women playing Interactive squash

Interactive Squash at the Sports Plaza

23 May 2019

Try your hand at something a little different with our new interactive squash activities. Use your mobile phone to track your game in Interactive Squash, or get competitive with the whole family and see who has the most accurate throw in Family Ball Wall.

Browse things to do

Girl dressed up in wizards costume for Wizard Academy activity

New fun-filled activities for little ones

28 January 2019

Discover three new activities for your little ones to enjoy. Make memories that will last forever as you forage through the forest to create your very own Family Nature Journal, or help our rangers discover woodland animals and their habitats in Nature Detectives, both at the Ranger’s Lodge. Your little ones can also have an adventure of their very own in Wizard Academy, where they can learn spells, play games and make marvellous wizard crafts in this three-hour unaccompanied session at the Activity Den.

Browse things to do

Waterfront Apartment interior showing double bed and small table and chair

New Waterfront Apartments at Elveden Forest

8 January 2018

The new Waterfront Apartments at Elveden Forest are now available to book for breaks from April 2018. Just a stone’s throw away from the lake, these one-bedroom apartments have modern furnishings, en-suites and daily housekeeping service making it the perfect way for couples or friends to discover Elveden Forest. 

Find out more

Waterside lodges on the lake at Elveden Forest

Waterside Lodges available to book at Elveden Forest

20 September 2017

Three first-of-their-kind Waterside Lodges are being built at Elveden Forest. Positioned on the bank of the picturesque lake, each has three en-suite bedrooms, beautiful open-plan living and a private waterfront deck with hot tub. Now available to book.

Find out more

*available when break booked is 26 weeks or fewer away.