A waiter wearing a mask serving food

Latest COVID-19 update

Last updated 22 January 2022

We’re aware of the latest Government update, we’re working through the details.  Our priority remains to keep our guests and colleagues as safe as possible but guests should expect to see some of the COVID-19 restrictions lifted in the coming days.

Lettering on the window of The Pancake House

We are building the biggest Pancake House ever!

Last updated 19 January 2022

Elveden Forest will soon be opening its doors to their new Pancake House which is due to open on 28 January 2022. The new venue, situated next to the lake (grid reference E8), will be the largest Pancake House out of all our villages and will include new décor, children’s play area and tables with a view – overlooking the lake. Keep your eyes peeled for more updates on this exciting project.

The current Pancake House will close on 24 January 2022.

 

Impact to usual operations

Last updated 06 January 2022

Like many other businesses we are unfortunately impacted by staff shortages and recruitment challenges, which means that you may find some disruption to our normal services. For guests who have an impacted restaurant or activity booking we will contact you directly.

Please see below a list of current changes, please check back regularly as there are often last-minute changes:

 

Hucks

No deliveries until 28 January 2022

Café Rouge

 Tuesdays, Wednesdays and Thursdays open from midday until 9pm. Mondays and Fridays from 9am until 9:30pm. Saturdays and Sundays from 9:30am until 9pm.

Bella Italia and Strada

Open from 4pm on Monday, Tuesdays, Wednesdays and Thursdays and open from midday Fridays, Saturdays and Sundays. 

Foresters' Inn

Open Monday and Fridays for drinks from 10am to 10pm. All other days open for drinks from 12pm until 10pm.

On all days food served from 12pm to 9pm only. 

Canopy

Closed


Please note that we will keep this information as updated as possible but there may still be extremely late during break changes not listed.

A mother and child standing next to a train in a toy shop

Just Kids is getting a makeover

Last updated 24 December 2021

The retail shop loved by the little ones, Just Kids, is having a refurbishment. From 3pm on 9 January 2022, the store will be closed. Don’t worry, we will have a temporary store open from 10 January 2022, located in The Plaza for you to pick up your gifts.

The newly refurbished Just Kids store will open on 29 January 2022.

Subtropical Swimming Paradise at Elveden Forest

Wild Water Rapids maintenance

Last updated 11 October 2021

Our Wild Water Rapids will be undergoing essential maintenance from Monday 13 June to Wednesday 15 June 2022, and again from Monday 19 September to Wednesday 21 September 2022. The rest of the Subtropical Swimming Paradise will still be open for your enjoyment during this time, including our thrilling ride Tropical Cyclone and Venture Cove featuring our two water play areas, Venture Bay for your little ones and Venture Harbour perfect for the whole family.

Aqua Sana Elveden Forest's outdoor spa pool

Aqua Sana Elveden Forest receives a makeover

Latest update 09 August 2021

We are constantly looking at ways we can improve our facilities and as part of this, Aqua Sana Elveden Forest has received a makeover, enhancing our express treatment area, post treatment relaxation lounge and reception area. 

Aqua Sana Elveden Forest Spa Manager, Grace Reeve, said: “We are absolutely delighted with our refurbishment. The extension has added great space and light to the building and we’re sure guests will be as impressed as we are” 

We’re thrilled with the finished result and we can’t wait to share it with you. 

Aqua Sana Elveden Forest is now open for Spa Sessions, as well as indulgent treatments. Our Boutique is also open for you to stock up on all your favourite products. 

We look forward to welcoming you back to Aqua Sana Spa.  

 

Elveden Forest lake and forest

Forest safety

7 August 2020

During extreme dry weather spells we take advice from the Met Office, please see below some basic fire safety points:

  • Smoking is permitted only in designated smoking locations on village and on the patio/ balcony of accommodation
  • The use of wood from the forest is strictly prohibited for use on the fire in accommodation (please only use logs purchased from ParcMarket)
  • The making of fires of any sort is strictly prohibited
  • Should you discover a fire no matter how small, please contact the village emergency number or call 999
  • Due to our forest environment we may need to withdraw the use of BBQ’s in extreme hot weather

We do have regular fire checks in place but please be vigilant and help us to maintain a safe environment in the forest.

Safety information

Interior of a lodge at Center Parcs showing open plan living with kitchen, corner sofa, and dining table

DVD players

9 January 2019

As part of our accommodation upgrade, we are enabling you to connect your own device to the TV via Bluetooth, HDMI or USB. Connection points are located adjacent to the TV and directions for use can be found in the Guest Directory which is available in every lodge.

As technology advances, the requirement for DVD players is declining and we have therefore removed these from some of our upgraded lodges. This, in turn, provides a shelf for you to position your own device affording more protection.

However, if you would like a DVD player please contact Guest services on 01842 894452 to arrange provision.

Longleat Forest lake with water feature and couple kayaking, some guests are enjoying the beach in the distance

Lake closures on our villages

2 September 2019

As we operate a number of submersible activities on the lakes at our villages, we test our lake water for quality on a regular basis. Due to natural organisms, we occasionally receive a reading that means we have to close our lake whilst we treat the issue and gain a normal reading again. Should this happen we will ensure that guest disruption is kept to a minimum and that we bring activities back online as soon as we possibly can.

Parents with stroller walking down path

Minimising traffic on the village 

We know that our focus on providing a safe environment with minimal traffic is something you really value. That’s why we need your help to reduce the traffic on our villages to protect what you love about Center Parcs: a place where little ones can run free and explore, and parents can feel at ease.

Find out more

Woodland Lodge in the forest

In-lodge toiletries

16 August 2019

Following feedback, guests have said they prefer for toiletries not to be provided in their lodge to help reduce the use of single-use plastic and the impact this has on the environment. When on village, if you wish to have a pack of toiletries delivered please call Guest Services on 01842 894452.

*available when break booked is 26 weeks or fewer away.