Latest update 26th November 2020

Following the government announcement earlier this week and the news that we are moving back to regional tiers, Center Parcs Whinfell Forest will open to welcome guests 4th December 2020. We continue to support government advice with our priority being the safety and wellbeing of our staff and guests.

We understand that guests with breaks booked for when villages re-open and new guests looking to make a booking will have questions too and the information below should help. 

Government COVID Alert levels may change and rules and advice are constantly under review. Guests must check government information themselves to understand any changes or new rules prior to visiting Center Parcs, booking a new break or when considering a date change or cancellation of an existing booking. The following Government links should provide the most up to date information:

 

You must check the Local Covid Alert level of your home area and the village you’re visiting and comply with both sets of rules.

https://www.gov.uk/coronavirus

https://www.nidirect.gov.uk/campaigns/coronavirus-covid-19

https://gov.wales/coronavirus

https://www.gov.scot/coronavirus-covid-19/

 

Very High Alert areas/Tier 3

If you live in a very high alert area you will not be able to visit any of our villages and will need to complete this form* to change the date of your break or cancel with a full refund. If you arrive at one of our villages from a Tier 3 area you will be refused entry.

*Please ensure any activities, restaurant, spa sessions or treatments are cancelled prior to filling out the form.

 

High Alert areas/Tier 2

If you live in a high alert area you can continue with your break to any of our UK villages but you cannot mix indoors with other households at any of our villages. The ‘rule of 6’ also applies outdoors. If you have a lodge booked with multiple households (or intend to socialise with other households indoors), you will need to complete this form* to change the date of your break or cancel.

*Please ensure any activities, restaurant, spa sessions or treatments are cancelled prior to filling out the form.

 

Medium Alert areas/Tier 1

If you live in a medium alert area you may continue with your break, however, you cannot mix indoors with other households as all of our open villages currently sit in tier 2. The ‘rule of 6’ also applies outdoors. If you have a lodge booked with multiple households (or intend to socialise indoors with other households), you will need to complete this form* to change the date of your break or cancel.

*Please ensure any activities, restaurant, spa sessions or treatments are cancelled prior to filling out the form.

Latest update – 9th November 2020

Following the government announcement on Saturday 31st October all our UK villages are closed until at least Thursday 3rd December. We continue to support government advice with our priority being the safety and wellbeing of our staff and guests.

Guests due to arrive on or before 30th November

All guests impacted by the closure period, breaks due to arrive 6th November to 30th November, have the option to change dates with £100 discount or claim a full refund. We have now emailed all affected guests with instructions on how to cancel activities and restaurants and how to reschedule or cancel. Once your activities, restaurants etc are fully cancelled please complete this form.

Please do not contact us to allow us to help guests with imminent breaks, we promise to be in touch very soon.

All other guests
We understand that guests with breaks beyond the closure period and new guests looking to make a booking will have questions too.  We are asking all existing and potential guests to check government information themselves to understand any changes or new rules prior to visiting Center Parcs, booking a new break or when considering a date change or cancellation of an existing booking.

The following links should provide the most up to date information:

You must check guidelines for your home area and the village you’re visiting and comply with both sets of rules.

https://www.gov.uk/coronavirus

https://www.gov.uk/guidance/local-covid-alert-levels-what-you-need-to-know#local-covid-alert-level-high

https://www.gov.scot/publications/coronavirus-covid-19-protection-levels/

https://gov.wales/coronavirus-firebreak-frequently-asked-questions

Subtropical Swimming Paradise at Whinfell Forest

Subtropical Swimming Paradise rides and slides maintenance - 4th November 2020

We are doing some essential maintenance to our Canyon Ride, Multi Slide and Flumes from Monday 25th January 2021 to Friday 29th January 2021, which will result in the potential closure of these rides and slides during this break. The rest of the Subtropical Swimming Paradise will still be open for you to enjoy, whether that be making a splash in the water play areas or whizzing around the indoor rapids.

Aquatique interior

Our retail shops - 4th September 2020

Like many businesses, our retail partner has been severely affected by the pandemic. As a result, they have decided to no longer operate in the fashion sector, which sadly means that they will be closing some of their stores on our villages. Aquatique, Just for Kids and The Store Room will remain open, but unfortunately, Spirit, Sportique and Time for Shade will all close by October, with some closing as soon as Sunday 6th September. We know these stores are firm favourites with our guests and we are working hard to look at new and exciting alternatives to add to our retail offering.

Treehouse exterior

Whinfell Forest opens brand new Treehouses - 4th September 2020

We are delighted to introduce stunning Treehouses at Whinfell Forest. With the most beautiful views in the forest, these are our most spectacular accommodation.

Four unique Treehouses are now available to book at Whinfell Forest, with one being adapted for our guests with limited mobility. Equipped with the highest specifications, premium furniture and dedicated hosts, these masterpieces provide guests with a luxurious and hassle-free experience.

Key features include a physiotherm infrared room with Aqua Sana towels, private outdoor hot tub, separate games den, four bedrooms with en-suites, LPG BBQ, iPad-controlled entertainment system, dedicated parking and robes and slippers - even the little ones get their own!

Read more on our blog

Whinfell forest

Forest safety - 7th August 2020

During extreme dry weather spells we take advice from the Met Office, please see below some basic fire safety points:

  • Smoking is permitted only in designated smoking locations on village and on the patio/ balcony of accommodation
  • The use of wood from the forest is strictly prohibited for use on the fire in accommodation (please only use logs purchased from ParcMarket)
  • The making of fires of any sort is strictly prohibited
  • Should you discover a fire no matter how small, please contact the village emergency number or call 999
  • Due to our forest environment we may need to withdraw the use of BBQ’s in extreme hot weather

We do have regular fire checks in place but please be vigilant and help us to maintain a safe environment in the forest.

Safety information

Starbucks coffee

Visit the NEW look Starbucks - 23rd July 2020

Both of our Starbucks have had a sprucing up. The spaces now have a more modern look to them and provide a relaxing spot to unwind with a drink and a bite to eat. Our stores can be found in the Sports Plaza and outside the Village Centre, overlooking the lake.

View Starbucks

Pancake House sign

We flipping love pancakes! - 23rd July 2020

We know that The Pancake House is a must on the family itinerary. Which is why we have given it a little makeover and extension, allowing us to serve more yummy pancakes. Don't miss out, the new look Pancake House is now open and you can book a table online. Will you go sweet or savoury?

View The Pancake House

Geocache

New route for Geocache - 10th February 2020

Geocache at Whinfell Forest has been updated with a new route for even more of a challenge. Put your sense of direction to the test to navigate around the new route whilst solving clues and discovering passwords.

View Geocache

Aerial Adventure

A new Aerial Adventure  - 27th November 2019

Experience a new treetop adventure as Aerial Adventure has new elements to conquer and 255-metre dual zip wire over the lake! It’s new to Whinfell Forest so be sure to try it on your next break.  

Find out more

Longleat Forest lake

Lake closures on our villages - 2nd September 2019

As we operate a number of submersible activities on the lakes at our villages, we test our lake water for quality on a regular basis. Due to natural organisms, we occasionally receive a reading that means we have to close our lake whilst we treat the issue and gain a normal reading again. Should this happen we will ensure that guest disruption is kept to a minmum and that we bring activities back online as soon as we possibly can.

Wizard Academy at Center Parcs

New fun-filled activities for little ones - 28th January 2019

Discover three new activities for your little ones to enjoy. Make memories that will last forever as you forage through the forest to create your very own Family Nature Journal, or help our rangers discover woodland animals and their habitats in Nature Detectives, both at the Ranger’s Lodge. Your little ones can also have an adventure of their very own in Wizard Academy, where they can learn spells, play games and make marvellous wizard crafts in this this 3-hour unaccompanied session at the Activity Den.

Browse things to do

Aqua Sana relax area

Aqua Sana at Whinfell Forest opens new Relax Areas - 15th January 2019

A new way to drift away during your spa escape. Aqua Sana Whinfell Forest has had a mini makeover and now boasts two brand new areas dedicated to inducing complete relaxation.

Find out more

6 bed woodland lodge

Our biggest ever lodge - Updated 20th December 2018

Whinfell Forest is welcoming a 6-bedroom Woodland Lodge that sleeps up to 12. With six spacious bedrooms, family bathrooms and shower rooms and a large open-plan living space, it’s perfect for large families or groups of friends. Now available to book for breaks arriving from 21st December 2018.

Find out more

Archery adventure

Take aim with Archery Adventure - 10th December 2018

All about accuracy and new to Whinfell Forest,  Archery Adventure will bring out your competitive side as you complete archery-themed challenges at the Outdoor Activity Centre.

Find out more

Laser clay

Laser Target has hit Whinfell Forest - 10th December 2018

In this brand new activity test your aim and the steadiness of your hand with new Laser Target. Use our state-of-the-art laser-adapted guns to see if you can hit the bullseye. LED targets will light up in sequences - getting faster and faster! - to test your reaction times. They'll keep score electronically to see who's the best shot in your group.

Find out more

Family meal

Restaurant reservations - 20th September 2018

We have been made aware that there was a technical issue with our restaurant reservations that may have prevented you from making a booking at one of our venues with slots not showing as available. We have concluded a fix on this issue and availability is now showing correctly. Please visit the browse things to do page to see our range of restaurants which are available for you to book. We apologise for the inconvenience this may have caused and look forward to welcoming your to Whinfell Forest.

Aerial Adventure

Aerial Adventure enhancements - 23rd July 2018

We’ve added some exciting new obstacles to our Aerial Adventure course.

Are you brave enough to tackle the Tree House and Floating Staircase in this adrenaline packed challenge high up in the trees?

Minimise traffic

Minimising traffic on the village 

We know that our focus on providing a safe environment with minimal traffic is something you really value. That’s why we need your help to reduce the traffic on our villages to protect what you love about Center Parcs: a place where little ones can run free and explore, and parents can feel at ease.

Find out more